Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to email@example.com.
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- Pre Sale Questions
- After Sale Questions
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email or WhatsApp and we will get back to you within 12 hours!
Pre Sale Questions
Q: How can I order for large quantities of the product as part of a corporate order?
You can write to firstname.lastname@example.org for your bulk quantity or corporate gifting requirements.
Q: Is it necessary to have an account to shop on Enthral?
Yes, it's necessary to log into your Enthral account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalized shopping experience including recommendations and quicker check-out.
Q: Why didn't my order qualify for free delivery?
Your order qualifies for free delivery if you order products worth Rs. 10000 and above. If your order value for F-Assured products is less than Rs. 10000, a delivery fee of Rs. 99 will be charged or if the delivery location is in Jaipur than a delivery fee of Rs. 49 will be charged.
Q: Does Enthral Provides GST Invoice?
Yes, we will assist you to install the template if needed
Q: How can I place an order?
To place an order, please follow these steps: 1. Select the product you'd like to buy and 'Check Availability at' your preferred pincode 2. Add products to your cart or just hit 'Buy Now' 3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order.
Q: What is GSTIN Invoicing feature?
Through GSTIN Invoicing feature customers can enter their business entity details and GSTIN associated with the business entity in order to receive a tax invoice containing these details to claim input tax credit.
Q: Who are all eligible for this GSTIN feature?
Customers that have GSTIN registered for their business entity can avail this feature. Customers can enter GSTIN and business entity name while creating an account to receive a tax invoice containing these details to claim input tax credit.
Q: Can I use the Cash on Delivery payment option for every product I buy on Enthral?
The availability of Cash on Delivery option depends on your order price i.e. in between of ₹1000-₹5000.
After Sale Questions
Q: If I request for a replacement, when will I get it?
The replacement is initiated after the originally delivered item is picked up and quality checked by our professionals.
Q: Can items be returned after the time period mentioned in the Return Policy?
No, we will not be able to accept returns after the time period mentioned in the Return Policy.